Location
Other Zanzibar District Zanzibar
Description
Industry: Hospitality & Leisure
Minimum Qualification: Unspecified
Minimum Experience: Less than 1 year
Minimum Qualification: Unspecified
Minimum Experience: Less than 1 year
Description:
Assists the Front Office Manager to ensure the smooth and efficient running of the Front Office Department.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and guest profile is updated.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that all Front Office associates deliver the brand promise and provide courteous, professional and exceptional guest service at all times.
Assists in greeting and checking-in VIP and Long Stay guests as directed by Guest Services Manager.
Personally and consistently verifies that guests are receiving the best possible service during check-in, check-out and during stay.
Spends time in Front Office areas continually to ensure that the area is managed well by the respective team and delivers the brand promise.
Builds long lasting guest relationships by being highly responsive and accommodating to requests and proactively anticipating needs to exceed guest expectations.
Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures the strict control of room keys.
Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
Conducts annual Performance Development Discussions with Front Office associates, supports them in their professional development goals.
Assists the Front Office Manager to ensure the smooth and efficient running of the Front Office Department.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and guest profile is updated.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that all Front Office associates deliver the brand promise and provide courteous, professional and exceptional guest service at all times.
Assists in greeting and checking-in VIP and Long Stay guests as directed by Guest Services Manager.
Personally and consistently verifies that guests are receiving the best possible service during check-in, check-out and during stay.
Spends time in Front Office areas continually to ensure that the area is managed well by the respective team and delivers the brand promise.
Builds long lasting guest relationships by being highly responsive and accommodating to requests and proactively anticipating needs to exceed guest expectations.
Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures the strict control of room keys.
Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
Conducts annual Performance Development Discussions with Front Office associates, supports them in their professional development goals.
A client seeks to hire a qualified candidate for the position of an Assistant Front Office Manager.
To apply for this job, please click on Apply online: Deadline 15 FEBRUARY 2017